Assistance is only a phone call away.
Support hours: By appointment only, 8:00 a.m. to 5:30 p.m. Monday through Friday, and after hours as available. If secure, remote support is a possibility, troubleshooting will be scheduled or provided immediately.
Requirements: Working Internet service, a computer running Windows or Mac, and the web browser you're using right now.
What types of computer problems can be addressed?
Resolving error messages, improving performance, malware removal, troubleshooting, software installation, computer configuration, training, general assistance, drivers, upgrades, maintenance, and many more.
What problems require in-person troubleshooting?
Resolving network or Internet outages, replacing cables or hardware, and general Operating System failures require hands-on assistance. If the computer is running very slowly (which will have been obvious far before you read this), remote assistance won't be much help. Sometimes starting the computer in "Safe mode with networking" (XP) will allow remote assistance.
Is it safe?
You remain in total control at all times. The connection is made by installing a small, secure, one-time-use software program from a secure website. There is nothing to buy or permanently install. There are no back doors left open. no programs or remnants left running to nag you, and no long term contracts, renewals, or difficult online purchases.
How much does it cost?
The initial telephone discussion and analysis takes only a few minutes and is free of charge. If you're an established customer, no pre-payment is needed as standard billing applies. Otherwise, payment will be requested before the troubleshooting session begins, and time will begin to accrue upon confirmation of payment.
How it works
Call the number below now to discuss the computer issue.
If a live remote support session is needed, click on the blue box above to continue.
Terms: Live assistance is provided for a fee of $99 which includes up to 1 hour of assistance. Additional time, if needed, is billable at current hourly rates.